Standard Support
| Service | Standard Support | Support with Monitoring |
| System Monitoring | N/A | Included |
| Remote Response | Available at Prevailing Rate | Available at Prevailing Rate |
| Backup Monitoring (Excludes Workstations) | Available at Prevailing Rate |
Included |
| Patch Management | Available at Prevailing Rate | Included |
| Backup Management (Excluding Workstations) | Available at Prevailing Rate) | Available at Prevailing Rate |
| Microsoft OS and Application Management | Available at Prevailing Rate | Available at Prevailing Rate |
| User Administration(up to 50 users) | Available at Prevailing Rate | Optional - $100 Otherwise Available at Prevailing Rate |
| On-site Response | Available at prevailing rate | Available at Prevailing Rate |
| Workstation Cost | No Charge | $10.00 |
| First Server Cost | No Charge | $50.00 |
| Additional Servers | No Charge | $25.00 |
| Minimum Charge | N/A | $200.00 |
| Hourly Rate - Response Hours (15mins increment) | $115/hour | $105/hour |
| Hourly Rate - Outside Response Hours (2 hour minimum) | $125/hour | $115/hour |